Fellowes

  • Systems Support Specialist I

    Location US-IL-Itasca
    Job ID
    3457
    # Positions
    1
    Category
    Business Technology Solutions - Help Desk
  • Overview

    It’s the people who make the difference. Our four-generation family business built on our founding values and principles delivers best-in-class quality products with a growing Fellowes family of employees. If you are leading your own career and want to work with brands committed to helping you be your best, we want to meet you.


     


    Our Team


     


    Our culture encourages initiative and integrity. Our work environment is based on respect for individuals in an atmosphere of collaboration with a focus on results. The Business Technology Team (BTS) has a motto: “It’s easier to ask for forgiveness than ask for permission.” We encourage our people to jump in, explore and think outside the box to find a resolution for our business partners.


     


    The Role


     


    This is more than just a typical help desk role. Yes, you’ll respond to tickets and ensure our clients’ everyday computer problems are cared for… but the Systems Support Specialist I is exposed to so much more – with projects that touch administration of the Active Directory, asset management and engineering.


     


    You Will…


     



    • Be the face of the BTS team, sitting on the front lines when the company introduces, tests and implements new technology in order to make our clients more productive

    • Set up new employee accounts and hardware

    • Handle Break/Fix problems with desktops, laptop, printers and peripheral equipment

    • Provide technical assistance and support for software applications and computer systems

    • Manage, resolve and document help desk tickets in a timely fashion

    • Fix, configure and manage the Radio Frequency units used in the warehouse

    • Create and maintain training materials

    • Conduct the New Employee Systems Training (NEST) class

    • Assist with our Windows 10 upgrade and implementation of a new ticketing system

    • Be part of a larger team offering service 24/7, 365


     


     What You Bring to the Team



    • A minimum of one (1) year of professional experience in systems support, help desk or other related area

    • Basic networking knowledge and a high level of discretion in dealing with confidential information

    • Hands-on experience in Windows OS 7 or 10

    • Hands-on experience with VPNs

    • A willingness to work beyond the 8a-5p, to include being on-call 24/7 for two weeks at a time (on a six-week rotation)

    • A service-oriented, team player attitude with the ability to work collaboratively across many functions

    • A high level of project management and organizational skills

    • Agility and flexibility to serve a diverse user community

    • The ability to tailor your communication to different audiences, to include multiple levels of seniority, cross functionally and internationally


     


    You May Also Have



    • A college degree

    • A+, Net, MCSA Certification(s)

    • Experience with:

      • Data encryption technologies

      • network connectivity, to include RDP, WiFi, TCP/IP

      • Cisco

      • configuring and supporting mobile devices

      • SCCM

      • Activity Directory (AD) maintenance

      • Security: GPO, malware, anti-virus, forensics, data recovery




     


    About Fellowes Brands


     


    Founded on a rich 100-year history, our reputation, passion for excellence and Fellowes values - a belief in people, integrity, innovation and continuous improvement - live in every product we make, and inspire best-in-class design, quality and performance in all we do. Our four core values drive our behavior, approach and response to the world around us. Initiative. Integrity. Teamwork. Passion. These values are steeped in the character of our founder, Harry Fellowes, who established a value-based culture at Fellowes over a century ago.


     


    Equal Opportunity Employer: disability/veteran


     


    Fellowes, Inc. does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Fellowes' property, and Fellowes will not be obligated to pay a referral fee. This includes resumes submitted directly to hiring managers without contacting the Talent Acquisition Department.

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