• Systems Support Specialist II

    Location US-IL-Itasca
    Job ID
    # Positions
  • Overview

    It’s the people who make the difference. Our four-generation family business built on our founding values and principles delivers best-in-class quality products with a growing Fellowes family of employees. If you are leading your own career and want to work with brands committed to helping you be your best, we want to meet you.


    Our Team


    On our Business Technology Solutions (BTS) team, we encourage our people to jump in, explore and think outside the box to find a resolution for our business partners. We are highly customer-centric, with our core purpose being to address our clients’ everyday computer problems.


    The Role


    This is more than just a typical help desk role. The Systems Support Specialist II will own varied and complex computer systems support responsibilities and will serve on the front lines when introducing, testing and  implementing new technology in order to enhance our clients’ productivity.


    You Will…


    • Provide 1st and 2nd tier technical assistance and support for software applications and computer systems
    • Manage, resolve and document varied and complex help desk tickets (through the system, by phone and in person) in a timely fashion
    • Provide a high level of support for local and remote users, devices and applications
    • Set up employee accounts and hardware using SCCM
    • Onboard new employees through tasks such as creating AD, email accounts, granting access and setting up new laptops
    • Oversee and manage IT inventory through our asset master system
    • Handle Break/Fix problems with desktops, laptop, printers and peripheral equipment
    • Analyze user requirements and advise users regarding the efficient use of computer systems
    • Manage, configure and fix Radio Frequency unis and other warehouse peripherals
    • Maintain proper communications with IT customers and IT leadership on the status of issues and requests
    • Manage and maintain IC cabinet patches
    • Create and maintain training materials, and conduct New Employee Systems Training (NEST)
    • Assist with desk moves and relocation
    • Be part of a larger team offering service 24/7, 365, with a commitment to offering after hours support on a rotating basis


     What You Bring to the Team

    • A minimum of two (2) years of professional experience in systems support, help desk or other related area
    • Workng experience:
      • With Microsoft Office Suite (O365) and Operating Systems
      • With Activity Directory (AD) maintenance and administration
      • Handling network connectivity - troubleshooting/configuration, VPN, RDP, WiFi, TCP/IP
      • Configuring and supporting mobile devices
      • With Citrix XenApp and/or XenDesktop
      • Handling hardware and software support/installation
      • With asset management and reporting
      • Analyzing, troubleshooting and resolving technical issues
    • A service-oriented, team player attitude with the ability to work collaboratively across many functions
    • Excellent verbal and written communication with the ability to tailor your communication to different audiences, to include multiple levels of seniority, cross functionally and internationally
    • A high level of detail orientation, organization and flexibility in dealing with shifting priorities
    • Agility and flexibility to serve a diverse user community
    • A motivation to excel in the role and gain experiences beyond traditional help desk services
    • The ability to work independently, under limited supervision, and with a high level of initiative and technical skill
    • A high level of discretion in dealing with confidential information
    • A willingness to work on-call after hours on a six-week rotation


    You May Also Have

    • A college degree
    • A+, MCSA and/or MCP Certifications
    • Experience with:
      • Cisco
      • Microsoft SCCM knowledge
      • Malware, anti-virus and data recovery 


    About Fellowes Brands


    Founded on a rich 100-year history, our reputation, passion for excellence and Fellowes values - a belief in people, integrity, innovation and continuous improvement - live in every product we make, and inspire best-in-class design, quality and performance in all we do. Our four core values drive our behavior, approach and response to the world around us. Initiative. Integrity. Teamwork. Passion. These values are steeped in the character of our founder, Harry Fellowes, who established a value-based culture at Fellowes over a century ago.


    Equal Employment Opportunity/M/F/disability/protected veteran status


    Fellowes, Inc. does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Fellowes' property, and Fellowes will not be obligated to pay a referral fee. This includes resumes submitted directly to hiring managers without contacting the Talent Acquisition Department.

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