Systems Support Specialist II

Location US-IL-Itasca
Job ID
Business Technology Solutions - Systems Support Specialist


Serving at the Intersection of Family, Innovation, Quality and Care
Our most important asset is our people. Who we are, what we do, how we do it and why we are passionate are all centerpieces of why we succeed.


Recognized among America’s Best Midsize Employers by Forbes in 2021 and 2022

Recognized as one of Chicago’s Best & Brightest Companies to Work For in 2022

Recognized as a Chicago Tribune Top Workplace 2022


The Role Summary

As our Systems Support Specialist II, you will be in a business-facing role, supporting on the front line as we introduce, test and implement new technology into the global business.



The schedule for this role is Monday-Friday, 8am-5pm CT, with overtime available on an as-needed basis. The team rotates on-call duty every 6-8 weeks. Additionally, we operate in a hybrid model, inclusive of three days in-office and two days remote.


In This Role, You Will… 

  • Be the face of the IT team, providing outstanding customer service and solutions to our global business
  • Support a multi-site Microsoft Exchange hybrid environment
  • Answer, manage, resolve and document incoming tickets in a timely fashion (approximately 5-8 tickets/day)
  • Set up employee accounts and hardware when new employees are hired by imaging (SCCM)
  • Manage Active Directory services on Microsoft Windows Server
  • Maintain and implement software corporate-wide, including managing the server (Solidworks, PDMWorks, Screenconnect, Xibo, Wavelink, Netsuite, etc)
  • Maintain and update the infrastructure environment including and not limited to DNS, DHCP, GPO, Citrix, Cisco
  • Manage new employee onboarding (create AD, email, access, new laptop setup) and conduct New Employee Systems Training (NEST)
  • Set up SharePoint document libraries and permissions
  • Handle Break/Fix problems with desktops, laptop, printers and peripheral equipment
  • Provide 1st and 2nd tier technical assistance and support for software applications and computer systems, to include:
    • Windows 10/11 deployments and user computer setups
    • Setting up an Office 365 user accounts and subscriptions
    • Setting up SharePoint document libraries and permissions
    • Supporting users accessing Office 365 services


What You Bring to the Team

  • A minimum of three (3) years of professional experience in systems support, help desk or other related area
  • Proficiency in configuring/using MS Office 365 and Windows 10/11
  • Experience in Active Directory administration (all areas)
  • Basic networking knowledge and an understanding of how a VPN works
  • The ability to multitask effectively and prioritize tasks in a high-pressure environment
  • A service-oriented, team player attitude with the ability to work collaboratively across many functions
  • A high level of project management and organizational skills
  • Agility and flexibility to serve a diverse user community
  • The ability to tailor your communication to different audiences, to include multiple levels of seniority, cross functionally and internationally
  • A high level of discretion in dealing with confidential information


You May Also Have

  • A college degree is a plus
  • A+, Net, MCSA Certification(s) is a plus
  • Configuration and support of mobile devices is a plus
  • Cisco experience is a plus
  • Security experience – GPO, malware, anti-virus, forensics, data recovery, etc., is a plus
  • Proficiency with MAC products is a plus


Fellowes Brands - A Family Business Since 1917
For over a century, Fellowes has been committed to positively impacting people through our culture, relationships and solutions. We have evolved toward relevance with each decade and generation, responding to a constantly changing world. Today, we are on an ambitious journey to grow our influence and impact in enhancing and maximizing work experiences worldwide. We are a “Brand on the Move” and remain committed to finding new ways to help people work better and feel better.


Visit our Careers Site: www.fellowesbrands.com/us/en/careers/Pages/overview.aspx


Equal Employment Opportunity/M/F/disability/protected veteran status


Fellowes, Inc. does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Fellowes' property, and Fellowes will not be obligated to pay a referral fee. This includes resumes submitted directly to hiring managers without contacting the Talent Acquisition Department.

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